Privacy Policy

Short version: We only collect what you give us through our consultation form, we use it solely to reply to you, we do not sell it, and we do not run advertising or third-party tracking cookies on this site.

1. Who we are

ToChinaMed ("we", "us", "our") operates the website tochinamed.com, an independent information service for international patients considering medical treatment in China. You can reach us at [email protected].

2. Information we collect

Information you provide

When you submit our consultation / contact form, we collect the name, email address, and message you enter. You choose what to include — please do not send sensitive medical records or government ID numbers through the form.

Information collected automatically

• IP address — temporarily processed by our server only to prevent spam and abuse (rate limiting) and by our security provider. It is not used to profile you.
• Basic server logs — standard web-server access logs (page requested, time, browser type) kept for security and troubleshooting.

Cookies & tracking

This site does not set advertising or analytics cookies by default. Only strictly necessary cookies that WordPress may use to keep the site working are present. If we later add website analytics, we will update this policy and, where required, ask for your consent first.

3. How we use your information

• To read and reply to your enquiry by email.
• To keep the website secure and prevent abuse.
• To improve our content based on the questions people ask.

We do not sell, rent, or trade your personal information.

4. Who we share it with

We rely on a small number of service providers strictly to operate the site:

• Email delivery (Google / Gmail SMTP) — your form submission is emailed to us through Google's mail servers.
• Hosting & CDN (RackNerd, Cloudflare) — deliver and protect the website.

These providers process data on our behalf. We do not otherwise disclose your information except where required by law.

5. How long we keep it

We keep consultation emails only as long as needed to handle your enquiry and any follow-up. You can ask us to delete your messages at any time.

6. Your rights

Depending on where you live, you may have the right to access, correct, or delete the personal information we hold about you, or to object to its processing. To exercise any of these rights, email [email protected] and we will respond within a reasonable time.

7. Children

This site is not directed at children under 16, and we do not knowingly collect their information.

8. Changes to this policy

We may update this policy from time to time. The "Last updated" date at the top reflects the latest version.

9. Contact

Questions about privacy? Email [email protected].